The Consumer protection act of 1986 helps to protect the consumer from any kind of exploitation. Under the said Act the disputes are finally settled after hearing and considering the pleas. This Act also stipulates the goods and service providers’ responsibility . The provisions of this Act became mandatory in the year of 1997.
To minimize the period taken to sort out consumer disputes, the Districts forums, State Commissions, and National Consumer disputes redressal commission have been setup in India. India is the only Country having specific courts for hearing consumer grievances as per the CUTS Central for Consumer Action Research and Training. The redressal of Consumer complaint involves three tier system.
A consumer can seek recompense against the defective products from the Jurisdictional forum. Consumer protection is a group of laws and organisations designed to ensure the rights of the consumers as well as fair trade, Competition and accurate information in the market place. The laws are designed to prevent businesses that engage in fraud or unfair practices by gaining advantages over competitors.